Privacy Policy

Effective Date: May 6, 2026  |  Last Updated: May 6, 2026

1. Introduction and Who We Are

Welcome to Dewey's Pizza. We are a food service business operating in the United States, committed to delivering delicious pizza and exceptional customer experiences. We take your privacy seriously and are dedicated to protecting the personal information you share with us.

This Privacy Policy applies to all personal information collected through our website deweyspizza-food.rest, our online ordering systems, telephone orders, in-store interactions, mobile applications (if applicable), social media accounts, email communications, and any other touchpoints where you interact with Dewey's Pizza.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services immediately.

1.1 Contact Information

For all privacy-related inquiries, data subject requests, and concerns, please contact us directly at [email protected].

2. Scope and Applicable Law

Dewey's Pizza operates within the United States and is subject to applicable federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), which grants specific rights to California residents regarding their personal information.
• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices in commerce, including privacy and data security practices.
• The CAN-SPAM Act, governing commercial email communications.
• The Children's Online Privacy Protection Act (COPPA), protecting the privacy of children under the age of 13.
• Other applicable state and federal consumer protection regulations in force at the time of data processing.

If you are a California resident, you have specific rights under the CCPA/CPRA that are detailed further in Section 9 of this policy. We are committed to honoring all legally applicable rights for users across all states.

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described below.

3.1 Personal Identification Information

When you interact with Dewey's Pizza — whether by placing an order, creating an account, signing up for our newsletter, or contacting us — we may collect the following personal identification information:

• Full name — used to identify you and personalize your order experience.
• Email address — used to confirm orders, send receipts, respond to inquiries, and deliver marketing communications (with your consent).
• Phone number — used for order confirmations, delivery coordination, and customer support.
• Mailing and delivery address — used to deliver orders to the correct location.
• Billing address — used for payment verification and fraud prevention.
• Date of birth — where voluntarily provided, used to verify age eligibility or for promotional purposes.
• Account credentials — username and encrypted password if you create an account on our platform.

3.2 Payment and Financial Information

When you make a purchase through our website or ordering platform, we collect payment information necessary to complete the transaction. This may include:

• Credit or debit card details (card number, expiration date, CVV — processed securely through third-party payment processors).
• Digital wallet information (such as PayPal, Apple Pay, or Google Pay).
• Transaction history and order records.

3.3 Order and Transaction Data

We collect information about the orders you place and transactions you complete with us, including:

• Items ordered (pizza selections, toppings, customizations, beverages, sides).
• Order timestamps and frequency.
• Delivery or pickup preferences.
• Special instructions or dietary notes.
• Loyalty program points and redemptions (if applicable).
• Order value and payment methods used.

3.4 Usage Data and Website Interaction Data

When you visit our website deweyspizza-food.rest, we automatically collect certain information about your interaction with our digital services:

• IP address — used for security, fraud detection, and geographic analytics.
• Browser type and version — to optimize site compatibility.
• Operating system — to understand the technical environment of users.
• Pages visited and navigation paths — to understand user behavior and improve website design.
• Referral source — the website or link that directed you to our site.
• Time and duration of visit — to measure engagement.
• Search queries entered on our site — to improve our search functionality and menu presentation.
• Clicks, scrolls, and interactions — collected via analytics tools to enhance user experience.

3.5 Device Information

We may collect information about the device you use to access our website and services, including:

• Device type (desktop, laptop, tablet, smartphone).
• Device identifiers (where applicable and permitted).
• Screen resolution and display settings.
• Mobile network information.
• Operating system version.

3.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For a comprehensive description of the cookies we use and how to manage your cookie preferences, please refer to our dedicated Cookie Policy. In brief, we use:

• Strictly necessary cookies — essential for the website to function properly.
• Performance and analytics cookies — to measure site traffic and understand visitor behavior.
• Functional cookies — to remember your preferences and personalize your experience.
• Marketing and advertising cookies — to deliver relevant advertisements and promotions.

3.7 Communications and Customer Service Data

When you contact us through email, phone, live chat, or social media, we collect:

• The content of your messages and communications.
• Your contact details as provided in your inquiry.
• Records of your complaints, feedback, and resolutions.
• Call recordings (where applicable and permitted, with prior notice).

3.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Third-party food delivery platforms (where you place orders through a platform that partners with us).
• Social media platforms when you interact with our social media pages or use social login features.
• Marketing partners and lead generation services.
• Publicly available sources for fraud prevention and verification purposes.

4. How We Use Your Information

Dewey's Pizza uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected.

4.1 Provision and Fulfillment of Services

• Processing and fulfilling your food orders, including delivery and pickup arrangements.
• Managing your customer account and login credentials.
• Processing payments and issuing refunds where applicable.
• Coordinating with delivery drivers and third-party delivery services.
• Sending order confirmations, receipts, and status updates.

4.2 Customer Support and Communications

• Responding to your questions, complaints, and requests in a timely manner.
• Providing post-order customer service and resolving disputes.
• Sending important notices about changes to our menu, services, or policies.
• Notifying you of service interruptions or operational changes.

4.3 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we may use your information to:

• Send you promotional emails, newsletters, and special offers related to Dewey's Pizza.
• Inform you about new menu items, seasonal specials, and limited-time deals.
• Invite you to participate in loyalty programs, contests, and surveys.
• Deliver personalized recommendations based on your order history and preferences.
• Serve targeted advertisements on third-party platforms and social media.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, contacting us at [email protected], or adjusting your account preferences.

4.4 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our online services.
• Conducting internal research and analytics to understand customer preferences and trends.
• Testing new features, designs, and menu offerings.
• Monitoring and improving website performance, speed, and functionality.

4.5 Security, Fraud Prevention, and Legal Compliance

• Detecting, preventing, and investigating fraudulent transactions, unauthorized access, and other security incidents.
• Verifying user identity and protecting our systems from abuse.
• Complying with applicable federal and state laws, regulations, and legal obligations.
• Responding to lawful requests from law enforcement or regulatory authorities.
• Enforcing our Terms of Service and protecting the rights of Dewey's Pizza and our customers.

5. Sharing Your Information with Third Parties

Dewey's Pizza does not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with third-party service providers who perform services on our behalf. These providers are contractually obligated to protect your information and may only use it for the purposes we specify. Service providers may include:

• Payment processors — to securely handle payment transactions.
• Delivery and logistics partners — to fulfill delivery orders.
• Website hosting providers — to maintain and operate our website infrastructure.
• Email and marketing platform providers — to manage and distribute marketing communications.
• Analytics service providers (such as Google Analytics) — to help us understand website usage.
• Customer support software providers — to manage customer inquiries and support tickets.
• Cloud storage and data management providers — for secure data storage.

5.2 Third-Party Delivery Platforms

If you place an order through a third-party food delivery platform that partners with Dewey's Pizza, that platform's own privacy policy will govern the collection and use of your data by that platform. We encourage you to review their privacy policies separately.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law, or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal demands.
• Requests from federal, state, or local law enforcement agencies.
• Regulatory compliance obligations under applicable U.S. federal and state laws.
• Situations where disclosure is necessary to protect the safety, rights, or property of Dewey's Pizza, our customers, or the public.

5.4 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, sale of assets, bankruptcy, or other similar business transition, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your information with additional third parties when you have given us your explicit consent to do so, such as when you participate in co-branded promotions or partner offers.

6. Data Security

Dewey's Pizza takes the security of your personal information seriously and implements a range of technical, organizational, and administrative measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• SSL/TLS Encryption: Our website uses Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. We enforce role-based access controls and regularly review access privileges.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this policy.
• Regular Security Audits: We conduct periodic reviews and assessments of our data security practices and systems.
• Employee Training: Our staff are trained on data protection best practices and confidentiality obligations.
• Incident Response Procedures: We maintain procedures for responding to data security incidents and data breaches in compliance with applicable notification requirements.

6.2 Limitations of Security

While we take all reasonable precautions to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security. You use our website and provide your personal information at your own risk. In the event of a data breach that affects your rights or interests, we will notify you as required by applicable law.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are as follows:

When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures.

8. Cookies and Tracking Technologies

Our website deweyspizza-food.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files that are stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to operate correctly. They enable basic functions such as page navigation, order processing, and security features. These cookies cannot be disabled without affecting the functioning of the site.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred location or delivery address) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

8.2 Managing Cookie Preferences

You can control and manage cookies in several ways:

• Through our cookie consent banner, which is displayed when you first visit our website.
• Through your browser settings — most browsers allow you to block or delete cookies.
• Through opt-out tools provided by analytics and advertising partners (such as the Google Analytics Opt-out Browser Add-on).

Please note that disabling certain cookies may affect the functionality and performance of our website. For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

9. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. Dewey's Pizza is committed to honoring these rights in compliance with applicable law.

9.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting or sharing the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: Under the CPRA, you have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information. As stated above, we do not sell your personal information. However, if we engage in sharing activities that constitute "sharing" under the CPRA, you may exercise this right.
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you have the right to limit the use and disclosure of sensitive personal information to certain purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, provide a different level of quality, or suggest that you will receive different treatment for exercising your rights.

9.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, Dewey's Pizza commits to honoring the following general rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

9.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected] — Please include "Privacy Rights Request" in the subject line.
• Website: deweyspizza-food.rest — Use the contact form or inquiry section.

We will verify your identity before processing any data subject request to prevent unauthorized disclosure or deletion of personal information. We will respond to your request within 45 days of receipt, as required under the CCPA/CPRA. In complex cases, we may extend this period by an additional 45 days with prior notice.

10. Children's Privacy

Dewey's Pizza does not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our website and online services are intended for use by adults and individuals aged 18 years and older.

We are committed to complying with the Children's Online Privacy Protection Act (COPPA), which prohibits the knowing collection of personal information from children under the age of 13 without verifiable parental consent. If you are under 13 years of age, you are not permitted to use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without appropriate parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Dewey's Pizza is based in the United States. If you access our website or use our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy.

Where we engage third-party service providers located outside the United States, we take appropriate steps to ensure that your personal information is protected in accordance with applicable privacy laws, including through contractual data protection agreements and standard contractual clauses where necessary.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Dewey's Pizza. This Privacy Policy applies only to information collected through our own website and services. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit, including food delivery platforms, social media networks, and payment processors. Linking to a third-party site from our website does not constitute our endorsement of that site's privacy practices.

13. Social Media and Online Advertising

Dewey's Pizza maintains a presence on various social media platforms. When you interact with our social media profiles — by liking, commenting, sharing, or messaging us — the social media platform may collect and process your personal information in accordance with its own privacy policy.

We may use social media advertising tools (such as Facebook Pixel or Instagram Ads) to deliver targeted advertisements to users based on interests, behaviors, and demographics. These tools use cookies and device identifiers to match your browsing activity with our advertising campaigns. You can adjust your advertising preferences through the respective social media platform's settings.

14. How to File a Complaint

We take privacy complaints seriously and are committed to resolving any concerns you may have about our data practices. If you believe that we have not complied with this Privacy Policy or applicable privacy laws, please follow the steps below:

14.1 Internal Complaint Process

1. Submit your complaint in writing to us at [email protected] with the subject line "Privacy Complaint."
2. Provide a clear description of your concern, the personal information involved, and the nature of the alleged violation.
3. We will acknowledge receipt of your complaint within 10 business days and aim to resolve the matter within 45 days.
4. If additional time is required to investigate, we will notify you of the expected resolution timeline.

14.2 External Regulatory Complaints

If you are not satisfied with our response to your complaint, or if you believe your privacy rights have been violated, you may file a complaint with the relevant data protection or consumer protection authority:

• Federal Trade Commission (FTC): The FTC handles complaints about unfair or deceptive business practices, including privacy violations. You can file a complaint at reportfraud.ftc.gov or by calling 1-877-382-4357.
• California Residents — California Privacy Protection Agency (CPPA): If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General: Depending on your state, your state's Attorney General office may also handle consumer privacy complaints. We encourage you to consult the Attorney General's website for your state for guidance on filing a complaint.

15. Changes to This Privacy Policy

Dewey's Pizza reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at deweyspizza-food.rest.
• Where appropriate, notify registered account holders by email of significant changes.

Your continued use of our website and services following the posting of any updated Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

16. Contacting Us About This Privacy Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are happy to assist you and are committed to addressing your privacy inquiries promptly.